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You have evacuated to government-controlled territory: what next?

20 February 2025

You have evacuated to government-controlled territory: what next?

Where can you find shelter? How do you obtain an IDP certificate? Where can you seek assistance?

A selection of useful tips for people leaving the temporarily occupied territories or dangerous regions.


Infographic on obtaining an IDP certificate through a social protection authority, an authorised community representative, an administrative services centre or Diia, with the stated monthly state assistance amounts.

Infographic on finding free housing for displaced people through Prykhystok and Dopomahai: prykhystok.gov.ua, dopomagai.org, QR codes and compensation conditions for hosts.

Infographic on employment for IDPs: support from employment centres, hotline 0 800 337 020, a QR code for the Telegram bot and the employer compensation procedure.

Infographic listing documents that can confirm residence in a combat zone or temporarily occupied territory when the passport has no corresponding residence registration stamp. 

Infographic on humanitarian assistance: the eDopomoha portal social.edopomoga.gov.ua and Spivdiia portal spivdiia.org.ua with QR codes, and Caritas Ukraine, telephone +38 (067) 374-91-90.


Infographic listing groups with priority access to shelter and assistance: large families, families with children, pregnant women, people who have lost their capacity to work, people of retirement age and Ukrainians whose homes have been destroyed or made uninhabitable.