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Housing vouchers for IDPs from the temporarily occupied territories

Housing voucher for IDPs from temporarily occupied territories.

A housing voucher is a special payment document of a specified face value in electronic form, generated and stored in the State Register of Property Damaged and Destroyed as a Result of Hostilities, Terrorist Acts and Sabotage Caused by the Armed Aggression of the Russian Federation against Ukraine.

The voucher may be used to finance the purchase of

  • a residential property (including investment in/financing of its construction),
  • a land plot on which such a property is located, a share in the ownership of such property (including payment of a down payment under a loan agreement);

Who is eligible?

Citizens of Ukraine who:

  1. are registered in the Unified Information Database on Internally Displaced Persons;
  2. have been displaced from territories temporarily occupied by the Russian Federation that are included in the list of territories where hostilities are taking place (have taken place) or that are temporarily occupied by the Russian Federation, for which no date for the end of temporary occupation has been determined;
  3. belong to one of the following categories:
  • combat veterans specified in paragraphs 19-25 of part one of Article 6 of the Law of Ukraine “On the Status of War Veterans and Guarantees of Their Social Protection”;
  • persons with war-related disabilities specified in paragraphs 11-16 of part two of Article 7 of the Law of Ukraine “On the Status of War Veterans and Guarantees of Their Social Protection”.

Who is not eligible?

Citizens of Ukraine:

1) who are subject to special economic and other restrictive measures under the Law of Ukraine “On Sanctions”;

2) who have a criminal record for offenses provided for in Chapter I “Criminal Offenses against the Foundations of the National Security of Ukraine” and Chapter XX “Criminal Offenses against Peace, the Security of Humanity and the International Legal Order” of the Special Part of the Criminal Code of Ukraine;

3) if they and their family members own residential properties;

4) if they and their family members have received monetary compensation for housing to which they were entitled;

5) if they and their family members have been provided with housing for permanent residence by state authorities during the period of their registration in the Unified Information Database on Internally Displaced Persons;

6) if they and their family members have applied for compensation for destroyed real estate and/or a decision to grant such compensation to them has been approved;

7) if they and their family members have ceased to own residential properties between 24 February 2022 and the date of applying for assistance;

8) if they and their family members have begun to use or have used state assistance under the Procedure for Providing State Assistance to Internally Displaced Persons and Persons Residing in Territories Where Hostilities Are Taking Place (Have Taken Place), or Who Have Moved to These Territories from Territories Temporarily Occupied by the Russian Federation, for Loans Secured by a Mortgage, approved by Resolution of the Cabinet of Ministers of Ukraine No. 998 of 13 August 2025 “Certain Issues of Providing State Assistance for a Loan Secured by a Mortgage Granted to Internally Displaced Persons and Persons Residing in Territories Where Hostilities Are Taking Place (Have Taken Place), or Who Have Moved to These Territories from Territories Temporarily Occupied by the Russian Federation” (Official Gazette of Ukraine, 2025, No. 73, Article 5008), for loans secured by a mortgage granted in accordance with the Conditions for the Provision of Affordable Mortgage Lending to Citizens of Ukraine by the Private Joint-Stock Company “Ukrainian Financial Housing Company”, approved by Resolution of the Cabinet of Ministers of Ukraine No. 856 of 2 August 2022 “Certain Issues of the Provision of Affordable Mortgage Lending to Citizens of Ukraine by the Private Joint-Stock Company ‘Ukrainian Financial Housing Company’” (Official Gazette of Ukraine, 2022, No. 63, Article 3802), secured by a mortgage;

9) if they registered (declared) their place of residence (stay) in a temporarily occupied territory after its occupation.

The residential properties of assistance recipients and their family members referred to in paragraphs 3-5 do not include residential properties located in areas of active hostilities or in territories of Ukraine temporarily occupied by the Russian Federation that are included in the list of territories where hostilities are taking place (have taken place) or that are temporarily occupied by the Russian Federation, approved by the Ministry for Development, for which no date has been determined for the end of hostilities (the end of the possibility of hostilities) or temporary occupation.

Existing ownership of residential properties and information on the termination of ownership of residential properties are verified on the basis of information from the State Register of Rights to Immovable Property.

Where can an application be submitted?

An assistance recipient can submit an application in one of the following ways:

  • Through the Diia portal
  • Through an Administrative Services Center
  • Through a notary

If an application is submitted by the assistance recipient’s representative, it can only be submitted through an Administrative Services Center or a notary.

How do you apply through Diia?

To submit an application, you must undergo electronic identification and verify your identity using the available means of electronic identification.

Once the application has been generated, it must be signed with an electronic signature. The following can be used:

  • a qualified electronic signature (QES);
  • an advanced electronic signature based on the assistance recipient’s qualified electronic signature certificate

When submitting an application through the Diia mobile app, the remote qualified electronic signature “Diia.Signature” is used and applied to it.

What documents are required to apply at an Administrative Services Center?

When submitting an application, you must provide the Administrative Services Center administrator with:

  • a document proving your identity and confirming Ukrainian citizenship;
  • a document confirming registration in the State Register of Individual Taxpayers (taxpayer registration number).

An exception regarding the taxpayer registration number is provided for persons who have refused it on religious grounds, have notified the regulatory authority and have the corresponding mark in their passport.

If an application is submitted by a representative, a document confirming their authority must also be provided.

How is an application processed at an Administrative Services Center?

The Administrative Services Center administrator:

  1. Generates an electronic application using the Diia portal.
  2. Prints the application and provides it to the applicant or representative for review.
  3. After the review, the applicant or representative signs the application.
  4. The administrator applies their electronic signature to the application.

Where is the application sent after signing?

After being generated and signed, the electronic application, regardless of the chosen submission method through Diia, an Administrative Services Center or a notary, is transferred to the Register of Damaged and Destroyed Property for further processing by the administrative service provider.

The application for assistance is reviewed by a commission at the assistance recipient’s place of residence as specified in their certificate of registration as an internally displaced person.

After a decision has been made:

1. If the decision is positive, the authorized body approves the commission’s decision to provide assistance and the housing voucher.

2. If the application was submitted through Diia, the approved commission decision and the housing voucher (in the event of a positive decision) are automatically and immediately sent to the applicant through the Diia portal or the Diia mobile app.

3. If the application was submitted through an Administrative Services Center or a notary, the commission’s decision and the housing voucher are sent through the Diia portal to the Administrative Services Center or notary through which the application was submitted. No later than the next working day after receiving the result, the Administrative Services Center administrator or notary informs the assistance recipient or their representative. The result of the application review is printed on ordinary paper, without special forms, and handed personally to the assistance recipient or their representative.